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Product · Brand management

Brand and experience centre: brand as a system

Everything hangs off a territory. And what doesn't, shows.

A brand centre for the organisation that manages it: understanding the environment, building the platform, seeing how internal and external campaigns and actions perform, centralising creative work and measuring what the brand contributes to the business. The work of a brand consultancy, as a system rather than a deliverable.

Status today Prototype

A clickable prototype using the Quether brand as an example and dummy data. There's no backend and no connected sources: reload it and it goes back to the start.

Who it's for
The organisation that manages its own brand, with or without an agency
Base
Standalone product
What happens today

Three things people say quietly.

  1. Internal brand and external brand in different tools.

    That's how almost every inconsistency starts: the external campaign and the internal message step on each other and nobody sees it until it's out.

  2. Nobody knows how much builds the brand and how much activates it.

    Almost no organisation has the split of investment by territory. When it appears, it's usually the opposite of what people believed.

  3. The platform ages without warning.

    Brand value is calculated by hand once a year and feeds into quarterly decisions months out of date.

The idea

A territory for every action, and one calendar for both brands.

Every action and every piece is assigned to a territory when it's created; the ones that aren't end up in a queue of orphans that someone has to empty. In return, the split between building and activating appears on its own. The internal and external brand share a calendar, which is where collisions are spotted. An agent checks the consistency of every piece—colour, typography, lexicon, languages, endorsement—and the platform carries a mandatory review date. The brand's contribution to the business is agreed beforehand, in writing, at the top of the screen; without that agreement, the number gets renegotiated at every committee.

What's included

Every module, with its status.

Not everything here exists in the same way. Each piece carries the status it's in today, with the same criterion we use in a proposal: what hasn't run isn't presented as proven.

Designed
Exists as a prototype or as a manual process; not as software in production.

Understand

  • Listening What's being said about the brand and the category. Designed
  • Category and audiences Who you're competing against, and for whom. Designed
  • Brand health The index and its components, with their source. Designed

Build

  • Platform Purpose, positioning and promise, with a review date. Designed
  • Architecture and names How the brands relate to each other and which names are reserved. Designed
  • Territories and messages What the brand talks about, and with what proof. Designed
  • Identity Verbal and visual, read like a design system. Designed

Activate

  • Touchpoints Where the brand is experienced, from the website to physical space. Designed
  • Internal brand Culture and employer brand, in the same calendar as the external work. Designed
  • Calendar and campaigns Everything hung off a territory; collisions show up earlier. Designed
  • Creative The pieces, centralised, with their status and their review. Designed

Govern and measure

  • Consistency An agent checks every piece against the declared identity. Designed
  • Brand value With its age in plain sight, so it doesn't feed into a decision out of date. Designed
  • Contribution to the business By objective, on a prior agreement about what counts as brand. Designed
What it doesn't do

Said before you ask.

Related to this product
The other products

What shares a home with this one.

Prototype · Brand management

See the prototype in a session.

One hour, using your brand and your calendar for this quarter as the example.